Terms of Service

By creating an account, using the Exisonic website or app, or allowing your AI assistant to handle calls, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the service.

Exisonic provides AI phone assistants ("Assistants") that answer, handle and follow up on calls for your business, together with related features such as call reports, customer records, appointments, quotes, website chat and notifications. The service is provided over the internet and third-party telephony networks.

You must be at least 18 years old and able to form a binding contract. You are responsible for your account, for keeping your password secure, and for anyone you allow to use the service under your account. You must give accurate information and keep it current.

Plans and prices are shown on the pricing page and are billed in advance on a recurring basis through our payment provider (Base44 Payments, powered by Wix). Free trials, when offered, convert to a paid subscription at the end of the trial unless cancelled first.

Subscriptions renew automatically until cancelled. You can cancel any time in the app's billing section; cancellation stops future charges and takes effect at the end of the current billing period. Except where required by law or expressly offered, fees already paid are non-refundable. If required usage limits (minutes, seats or assistants) are exceeded, we may ask you to upgrade or, in cases of sustained abuse, restrict the service.

Prices may change with reasonable notice; changes apply from your next billing cycle.

You agree to use the service lawfully and only for your genuine business. In particular, you must:

• Comply with all laws that apply to your calls and texts, including telemarketing and robocall rules (such as the US Telephone Consumer Protection Act, including its consent, do-not-call and identification requirements) and call-recording consent laws, which in some states require every party on a call to consent before recording.

• Not use the service to harass, defraud, deceive, spam, or threaten anyone, or for any unlawful purpose.

• Not use the service for emergency calls, medical triage, or any purpose where an error could cause serious harm to life or safety.

• Be responsible for obtaining any consent required from the people who call or are called on your lines, including telling them, where the law requires, that calls may be recorded or handled by an AI assistant.

Exisonic Assistants are designed to disclose that calls may be recorded for quality and to identify themselves as AI when asked; do not instruct them otherwise. We may suspend the service for violations of this section.

Assistants generate answers from the knowledge you give them and from general AI language capabilities. AI can make mistakes, misunderstand a caller, or produce incomplete answers. You are responsible for reviewing your Assistant's setup and the information you provide, and for verifying anything important before you rely on it. The service does not provide legal, medical, financial or other professional advice.

You keep ownership of the business information, documents, and other content you provide ("Your Content"). You give us a limited license to host, process and use Your Content to operate and improve the service for you. You represent that you have the rights to Your Content and that providing it to us does not violate anyone else's rights, including copyright or privacy rights.

The Exisonic service itself — including the website, software, designs, demos and materials — is owned by Exisonic and protected by copyright and other laws. Except for the rights we grant you, nothing in the service transfers any ownership to you.

The service relies on third-party providers (including the Base44 platform, Retell AI for voice AI, Telnyx for telephony and SMS, and Base44 Payments for billing). Availability and performance of those providers affect the service, and their terms apply to their portion of the processing.

We work to keep the service available but do not guarantee uninterrupted or error-free operation. We may suspend or terminate accounts for unlawful use, breach of these Terms, non-payment, or abuse that endangers the service or others. You may stop using the service and delete your account at any time; sections that should survive termination (billing already owed, ownership, disclaimers, liability) do survive.

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will meet your business results, that AI output will be accurate, or that the service will be uninterrupted.

To the maximum extent permitted by law, Exisonic will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from the service. Our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim.

You will indemnify and hold us harmless from claims, damages and expenses (including reasonable legal fees) arising from your use of the service, Your Content, your calls and texts, or your breach of these Terms or of applicable law.

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules. Before starting a formal claim, the parties agree to try to resolve the dispute in good faith by contacting each other through the app and allowing 30 days to settle it. You may bring claims only in your individual capacity, and not as a plaintiff in a class action.

We may update these Terms as the service evolves. Material changes will be notified by email or in the app before they take effect; continuing to use the service after that means you accept the updated Terms.